Interpersonal Skills

We've all met that dynamic, charismatic person that just has a way with others, and has a way of being ... Show more
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  • Description
  • Curriculum
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Introduction

Module 1:

  • Verbal Communication Skills
  • Listening and Hearing: They Aren’t the Same Thing
  • Asking Questions
  • Communicating with Power
  • Knowledge Check

Module 2:

  • Non-Verbal Communication Skills
  • Body Language
  • The Signals You Send to Others
  • It’s Not What You Say, It’s How You Say It
  • Knowledge Check

Module 3:

  • Making Small Talk and Moving Beyond
  • Starting a Conversation
  • The Four Levels of Conversation
  • Knowledge Check

Module 4:

  • Moving the Conversation Along
  • Asking for Examples
  • Using Repetition
  • Using Summary Questions
  • Asking for Clarity and Completeness
  • Knowledge Check

Module 5:

  • Remembering Names
  • Creating a Powerful Introduction
  • Using Mnemonics
  • Uh-Oh…I’ve Forgotten Your Name
  • Knowledge Check

Module 6:

  • Influencing Skills
  • Seeing the Other Side
  • Building a Bridge
  • Giving In Without Giving Up
  • Knowledge Check

Module 7:

  • Bringing People to Your Side
  • A Dash of Emotion
  • Plenty of Facts
  • Bringing It All Together
  • Knowledge Check

Module 8:

  • Sharing Your Opinion
  • Using I-Messages
  • Disagreeing Constructively
  • Building Consensus
  • Knowledge Check

Module 9:

  • Negotiation Basics
  • Preparation
  • Opening
  • Bargaining
  • Closing
  • Knowledge Check

Module 10:

  • Making an Impact
  • Creating a Powerful First Impression
  • Assessing a Situation
  • Being Zealous without Being Offensive
  • Knowledge Check

Assessment:

  • Post-Test
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