Developing Emotional Intelligence
Taking control over the emotions that shape our lives can have powerful effects. Emotional intelligence (EI) is the ability to ...
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Instructor
admin
- Description
- Curriculum
- Reviews
Introduction:
Module 1:
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Introduction to Emotional Intelligence
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Defining Emotional Intelligence
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The Importance of EI
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Who Needs It?
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What Are Emotions?
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EQ vs. IQ
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Knowledge Check
Module 2:
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The Components of EI
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Self-Management
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Self-Awareness
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Social Skills
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Internal Motivation
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Empathy
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Knowledge Check
Module 3:
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Tools to Gain Control
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Journaling
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Meditation and Mindfulness
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Identifying Emotional Triggers
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Breathing Techniques
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Taking a Break
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Knowledge Check
Module 4:
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Verbal Communication Skills
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Active Listening
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Asking Questions
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Consider Your Audience
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Choosing Your Words
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Be Authentic
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Knowledge Check
Module 5:
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Nonverbal Communication Skills
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Body Language
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Tone Matters
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Facial Expressions
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Eye Contact
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Distance and Personal Space
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Knowledge Check
Module 6:
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Managing Relationships With Others
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Building Rapport
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Respond, Don’t React
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Show Gratitude
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Finding Common Ground
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Setting Boundaries
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Knowledge Check
Module 7:
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Overcoming Obstacles
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Recognizing and Admitting Failure
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Disagreeing Constructively
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Staying Cool Under Pressure
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Be Open to Perspectives
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The Power of Forgiveness
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Knowledge Check
Module 8:
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Application to Business Practices
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Working as a Team
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Setting Business Goals
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Interviewing for Successful Hires
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Giving and Receiving Feedback
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Customer Experience and Rapport
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Knowledge Check
Module 9:
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Benefits of Being Emotionally Aware
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Strong Interpersonal Relationships
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Able to Manage Change
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Reduced Stress and Anxiety
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Improved Decision Making
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Boosts Employee Morale
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Knowledge Check
Module 10:
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Making an Impact
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Creating a Powerful First Impression
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Maintaining Your Composure
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Inspiring Leadership
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Gaining Self-Confidence
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Patience and Practice
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Knowledge Check
Assessment:
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Post Test
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